Privacy Policy

Australis English Academy, located at 100 George Street, Suite 5, Sydney, New South Wales, 2000, Australia, is committed to protecting your privacy. This privacy policy explains how we collect, use, disclose, and protect information about you when you use our site or services. We comply with applicable data protection laws, including the Australian Privacy Principles and the General Data Protection Regulation (GDPR) where applicable to our processing activities.

Information We Collect

We collect information that you provide directly to us. For example, we collect information when you register for an account, enrol in a course, participate in our programs, request information, communicate with us, or otherwise use our service. The types of information we may collect include:

• Personal identification details such as your name.
• Contact information such as your postal address.
• Payment information (though we typically use third-party payment processors and do not store full payment card details).
• Information about your education, language proficiency, study goals, and background relevant to our services.
• Content you submit to our online platform, such as assignments, test results, and communications.
• Information about your use of our site and services, including your course progress, participation in activities, and interactions with instructors or other users.

Information we collect automatically when you use our service:

• Usage information: We collect information about how you use our site, such as the pages you view, the services you access, and your activity on the platform.
• Technical information: We collect information about the device and software you use to access our service, including IP address, browser type, operating system, and referring URL.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services, including delivering courses, providing access to materials, and managing your enrolment.
• Process transactions and send you related information.
• Communicate with you, respond to your inquiries, and provide customer support.
• Personalize your experience on our site and tailor our services to your needs.
• Monitor and analyze trends, usage, and activities in connection with our service to improve and optimize its performance.
• Develop new products, services, features, and functionality.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities, and protect the rights and property of Australis English Academy and others.
• Comply with legal obligations and enforce our terms and policies.
• For marketing purposes, such as sending you information about our services and offers that may be of interest to you, where permitted by law and your preferences.

How We Share Your Information

We may share your information with third parties in the following circumstances:

• With service providers: We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These service providers are authorized to use your information only as necessary to provide these services to us.
• Compliance with laws: We may disclose your information if we believe disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
• To protect rights: We may disclose your information to protect the rights, property, or safety of Australis English Academy, our users, or others.
• Business transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• With your consent: We may share your information with your consent or at your direction.

Data Security

We take reasonable measures to help protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. While we strive to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Privacy Rights

Subject to applicable law, you may have the following rights regarding your personal information:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please submit your request in writing to the postal address provided in the contact section of this policy.

Cookies

We may use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data that are stored on your device. We use cookies for various purposes, including to operate our site, remember your preferences, analyze usage, and deliver relevant content. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Third-Party Links

Our service may contain links to websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We encourage you to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Us

If you have any questions about this privacy policy, you can contact us by writing to us at:

Australis English Academy
100 George Street, Suite 5
Sydney, New South Wales, 2000
Australia